Purchasing Guide

This guide will help you navigate the purchasing process on our website, ensuring a smooth and satisfying shopping experience.

How to Place an Order

1. Browse Products: Navigate through our categories and collections to find the products you love.
2. Select Items: Click on the desired product to view details. Choose the size, color, and quantity, then click "Add to Cart".
3. Review Cart: Click on the cart icon at the top right corner of the page to review your selected items.
4. Checkout: Once you are ready, click "Proceed to Checkout". Fill in your shipping and billing information.
5. Confirm Order: Review your order summary and click "Place Order" to complete your purchase. You will receive a confirmation email with your order details.

Payment Methods

We offer multiple payment options for your convenience:

• Credit/Debit Cards: Visa, MasterCard, American Express.
• Net Banking: Supported banks are listed at checkout.
• UPI: Unified Payments Interface for instant payments.

Shipping

• Delivery Time: Orders are typically delivered within 5-7 business days. Delivery times may vary based on location and product availability.
• Tracking: You will receive a tracking number via email once your order has shipped. Use this number to track your order on our website.

Returns and Exchanges

We aim to ensure you are completely satisfied with your purchase. If you need to return or exchange an item, please follow these steps:

1. Request a Return: Contact our customer service within 7 days of receiving your order.
2. Pack the Item: Ensure the item is in its original condition, with tags and packaging intact.
3. Ship the Item: Follow the instructions provided by our customer service for shipping the item back.
4. Receive Refund/Exchange: Once we receive and inspect the item, we will process your refund or exchange as per our policy.

Customer Support

For any queries or assistance, please contact our customer support team:

• Email
• Phone: +91-9072300004

Thank you for choosing Mahalekshmi Silks! We hope you have a delightful shopping experience.

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